The Foundational Base-ics
The Foundational Base-ics
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A sustainable business is only as good as it's foundation. That's why we help you hone in on and firm up your Foundational Base-ics. It's not difficult to imagine the ups and downs that happen to a business that neglects any of the four areas below. Being fundamentally sound in one or a few areas may result in short-term results but they are not sustainable: the business is or will be crippled by turnover, economic downturns, inconsistent customers, or spotty service delivery that all create a perpetual cycle of frustration. Let us help you build a rock solid foundation for your business.
Your PEOPLE
My career has been built on implementing and driving the key areas of creating "people driven" cultures. These should be tangible in a stable business, not just cliches.
Intentionally created CULTURE
Rhythm of ACCOUNTABILITY
Everyone knows WHY they matter and HOW they contribute to the company's Vision and Mission
Employees know they come FIRST
PERSONAL GOALS tie to the BUSINESS GOALS
CAREER PATHING and SUCCESSION PLANNING exist and are openly discussed
Your PROFITS
Profit should not be a dirty word in a company and everyone in the organization should celebrate a solid bottom line for the business.
Know and START your budget with your desired Net Operating Income
Funding or capital needed to THRIVE and not just survive
Know your controllable and DESTABILIZING costs
Greater good of the business and WHY you do it
Your CUSTOMER EXPERIENCE
Your Clients and Candidates are having "experiences". The question is, is it the one you want them to have or one that is just happening to them?
Experiences of Clients and Candidates matches your INTENT
It's MEASURED and BENCHMARKED
Produces QUANTIFIABLE increases in sales that can me replicated
Customer feedback is CAPTURED and able to be SHARED
Leads to STICKY customers who keep coming back and buying more
Your OPERATING SYSTEM
Most companies have a "secret sauce" that makes them unique or stand out in their niche. What matters, though, is whether is is documented and therefor transferrable within the organization.
Key Performance Indicators are KNOWN, MEASURED, and LEADING INDICATORS of future results
Sales and recruiting processes are DOCUMENTED and TRANSFERRABLE to new team members
Leadership and management happen INTENTIONALLY
Leading AND lagging indicators are understood and discussed uniquely
Technology is used to REDUCE friction and to add value to the CUSTOMER
Your VISION
Your VISION
The "what" and "where" of an organization. It describes the desired future state and aspirations, painting a picture of what the organization hopes to become. It inspires and motivates individuals and teams, guiding them toward a common goal.
Your MISSION
Your MISSION
The "why" and "what" of an organization. It answers questions like, "Why do we exist?" and "What do we do?". It's a clear, concise statement that articulates the organization's purpose and how it plans to serve its stakeholders.
Your VALUES
Your VALUES
The "how" of an organization. They are the core principles that guide decision-making, behavior, and culture. Values are the guiding principles that ensure an organization operates in a way that is consistent with its purpose and vision.
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